Help & support

Guides for workers, admins, and people evaluating Earshot. Can't find it? Use the chat assistant in the bottom-right.

Worker classifications

Classifications let you group workers and target specific reward types to specific groups. Every company starts with four editable defaults: Internal FTE, Contractor, Associate, and FTE Placement.

Manage classifications

Go to /portal/settingsClassifications.

  • Add — create a new classification with a label.
  • Rename — click the label to edit in place.
  • Reorder — drag the handle to set display order.
  • Delete — removing a classification clears it from any workers it was assigned to (rewards remain).

Assign a classification to a worker

On /portal/workers:

  • Use the Classification column dropdown on any row to set a single worker.
  • Or select multiple workers with the row checkboxes and choose Reclassify in the bulk action bar. See Bulk worker actions.

You can filter the workers table by classification using the filter chips above the list.

How classifications drive rewards

Each reward type can be restricted to one or more classifications via the eligibility popover on /portal/settingsRewards. A worker only sees and earns from reward types their classification is eligible for. See Rewards and amounts.