Privacy Policy

Earshot ("we," "us," or "our") is owned by WonderWorks Group, LLC of Wyoming, headquartered in the United States. We provide a text-message-based platform that helps staffing firms and other businesses turn their field workers and contractors into lead generators.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, platform, and SMS services (collectively, the "Services"). By accessing or using Earshot, you agree to the terms of this Privacy Policy.

2.1 Information You Provide Directly

• Account information: Name, email address, phone number, and password when you register as a company administrator.
• Company information: Company name, logo, and branding preferences.
• Worker information: Names and mobile phone numbers of workers or contractors you enroll in the program.
• Lead information: Text messages, contact details, and contextual information submitted by workers through SMS.
• Payment information: Payout preferences, banking details (processed by our payment partners), and transaction history.
• Communications: Emails, support tickets, and other messages you send us.

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, and pages visited.
• SMS metadata: Phone numbers, timestamps, message delivery status, and carrier information.
• Cookies and similar technologies: We use cookies to maintain sessions, remember preferences, and analyze usage patterns.

2.3 Information from Third Parties

• Authentication providers: When you sign in with Google, we receive your name, email, and profile picture.
• CRM integrations: If you connect Bullhorn, HubSpot, Salesforce, or other CRMs, we may sync relevant contact and deal data.
• Payment processors: Transaction confirmations and payout status updates.

We use the information we collect for the following purposes:

• Provide and operate the Services: Process SMS leads, route them to the right team members, track payouts, and maintain leaderboards.
• AI processing: Parse conversational text messages into structured lead data, generate follow-up questions, and score lead quality.
• Communications: Send welcome texts, lead confirmations, payout notifications, leaderboard updates, and administrative alerts via SMS and email.
• Authentication and security: Verify your identity, prevent fraud, and protect your account.
• Customer support: Respond to inquiries and troubleshoot issues.
• Improvement and analytics: Analyze usage patterns to improve our platform, features, and user experience.
• Legal compliance: Meet regulatory requirements, respond to legal requests, and enforce our Terms of Service.

We do not share or sell your personal information with third parties for marketing, advertising, or any other purpose outside of providing our Services. We may share information only in the following limited circumstances:

• Within your organization: Company administrators can view worker submissions, lead details, and payout status. Workers can see their own submissions and leaderboard position.
• Service providers: We engage trusted third-party vendors for SMS delivery (Twilio), cloud hosting, payment processing, email delivery, and analytics. These providers are contractually bound to use your data only to perform services on our behalf and are prohibited from using it for their own purposes.
• CRM integrations: With your explicit authorization, lead data may be synced to your connected CRM platforms.
• Legal requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to the same privacy commitments.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication with password hashing and optional multi-factor authentication.
• Role-based access controls within the platform.
• Regular security audits and vulnerability assessments.
• Employee training on data protection practices.

No system is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active accounts: Data is retained while your account is active.
• Closed accounts: Upon account closure, we delete or anonymize personal information within 90 days, except where longer retention is required by law or for legitimate business purposes (e.g., financial records).
• SMS logs: Message content and metadata are retained according to your company's data retention settings and applicable legal requirements.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Portability: Request a machine-readable copy of your data.
• Restriction: Request that we limit how we use your data.
• Objection: Object to certain types of processing, such as direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Earshot is based in the United States. If you access our Services from outside the US, your information may be transferred to, stored, and processed in the US or other countries where our service providers operate. These countries may have data protection laws different from those in your jurisdiction.

We rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data receives adequate protection when transferred internationally.

Earshot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will notify you via email or through the platform at least 30 days before the changes take effect.

Your continued use of Earshot after any changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: